BISSELL Homecare, Inc

Field Support Rep - Evenings

Job Locations US-TX-Plano
Requisition Post Information* : Posted Date 1 month ago(2/1/2024 3:00 PM)
Job/Requisition ID
2024-6598
# of Openings
1
Area of Interest
Consumer Care

Overview

We are looking for new team members who like to work evening hours and have availability on weekends! If this type of schedule fits your work/life balance, Rug Doctor is seeking Customer Service Representatives for our 2:00p-10:30p shift to assist our customers, stores and team members. If you enjoy helping others, have the ability to provide solutions, and are ready to make a difference in customer service, we want to hear from you!

Responsibilities

  • Ability to work 2:00p to 10:30p shift, with weekends
  • Effective phone and email communication skills
  • Effective computer skills to type and navigate multiple computer programs simultaneously
  • Have a High School Diploma, a plus

Qualifications

  1. Answer inbound phone calls from consumers, store personnel, and fellow employees to resolve inquiries on renting machines, products, etc
  2. Maintain a high level of world class customer service and professionalism to a wide range of customers
  3. Computer knowledge in order to navigate computer applications with speed and accuracy
  4. Assist field and corporate office team members as needed
  5. Ability to adapt to change in order to achieve individual/team performance goals
  6. Contact stores, prior renters and coordinate return of lost/unreturned machines, as requested

We are proud to be an equal opportunity employer. Rug Doctor’s success begins and ends with our associates. We offer outstanding opportunities for energetic, self-motivated individuals to make an impact as part of a dynamic Call Center Team. Applicants are required to complete a national background check for review in order to be considered for the role.

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