BISSELL Homecare, Inc

Applications Technical Analyst

Job Locations US-TX-Plano
Requisition Post Information* : Posted Date 1 month ago(6/19/2024 4:16 PM)
Job/Requisition ID
2024-6932
# of Openings
1
Area of Interest
Information Technology

Overview

Applications Technical Analyst performs technical work ensuring accurate and timely technology support to troubleshot issues dealing with software, hardware, and network / communications related to core business applications.  Resolves complex software problems and malfunctions; interacts and consults with users to manage customer and consumer satisfaction; assists in the implementation of software including testing, training, and deployment. 

Responsibilities

  • Analyses issues dealing with software, hardware, and network / communications related to business applications and provides recommended course of action;
  • Responds to the diverse application software problems in order to minimize client downtime and productivity loss from technology malfunctions; 
  • Conducts testing and examines client software upgrades, working with customers to document and recreate issues;
  • Supports System Administrators as-needed in the administration of user IDs and application privileges, and provides guidance and consulting services in this area as-needed; 
  • Coordinates software installations and procedure changes and ensures proper staff training; 
  • Guides senior staff on operational tasks such as scheduling and monitoring jobs and downloading data from external sources and escalates failed jobs to development staff; 
  • Coordinates with developers on critical problems, uses team members, peers, vendors, and other resources to resolve more complex problems; 
  • Generates reporting to identify technical issues and trends while consulting with leadership in an effort to reduce future incidents
  • Keeps abreast of the technical aspects of the IT environment in order to maintain a sufficient working knowledge of department-specific applications;  
  • Reviews and analyses service requests, provides updates to customers, and alerts management, team members, and other IT groups when sensitive issues arise or a major problem is suspected;
  • Performs other related job duties as assigned.

Qualifications

Qualifications

  • Bachelor’s Degree in Computer Science or 5 years’ combination of education and experience
  • Knowledge of various technology support tools (e.g. Jira, remote desktop tools, etc.) 
  • Skill in dealing with unstructured problems that affect efficiency and effectiveness of internal and external customers 
  • Skill to establish and build relationships with internal and external customers, showing a high degree of cooperation and effectiveness in working with others 
  • Ability to resolve level 1 and level 2 software problems, performing problem recognition, research, isolation, resolution, and follow up 
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists 
  • Ability to document technical solutions in an office-wide knowledge base;
  • Ability to work with minimal supervision in a team environment 
  • Ability to project a positive attitude and dedication, with flexibility and consistency 

Skills

  • Technical Analyst Skills encompass hands-on experience in utilizing a range of technologies, including but not limited to:
    • Web applications: HTML, Java, JavaScript, Vue, Angular, Python, PHP, Ruby, C, C#
    • Google Analytics and SEO
    • Data management (database, ETL, Query, File): SQL, SSIS, SSRS, JSON, XML
    • Hardware knowledge: PC, Raspberry Pi
    • Familiarity with security tools for analyzing and mitigating cyber-attacks and other security threats across software, hardware, and networks.
  • Troubleshooting to identify, analyze and resolved software, hardware, operating system, network, data integration issues.
  • Data analysis – evaluate, interpret, extract information from data. Ability to query databases to extract data for analysis. 
  • Review system logs to determine root cause of issues.
  • Software Development and Quality Assurance Testing methodologies and frameworks.
  • Excellent Critical Thinking, Analytical and Problem solving skills
  • Communication – Strong written and oral communication skills. Interpersonal skills to effectively collaborate with team members and stakeholders.  Ability to explain complex technical concepts to non-technical audiences.
  • Strong organizational and time management skills to handle multiple priorities and projects.
  • Ability to work with a team or independently
  • Assertive and self-directed
  • Proficient with Jira Service Management and Software Development

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